Hello, My dad had a mixed yet informative experience at the flydubai colombo office in Sri Lanka. He visited to ask about ticket changes and baggage issues, and the staff walked him through the options and luggage policies with patience and clarity. That part left him feeling supported and well-informed. However, he later shared a troubling incident from his flight: his bag was damaged and the claims process felt like passing the responsibility between the airline and handling agents . In my words, the office staff were helpful and clear, but I hope the company improves follow-through on lost or damaged luggage so the whole travel cycle, from office to aircraft, feels consistently reliable.
